Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Please be advised that if you arrive 10 minutes or more past your scheduled appointment time, you will be asked to reschedule.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All Cats must be in an appropriate sized cat carrier or on a leash.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

Drop Offs

Drop-off appointments are available for sick patients when our doctors are already booked with appointments.  A drop off means you bring your pet to the clinic and leave them with us for a couple of hours.  Usually, we will ask you to ‘drop off’ sometime in the morning so our doctors can examine the your family member in between appointments or at the time purposely reserved for admitted patients.  Once the doctor is finished, they will give you a call to go over the diagnosis and to give you discharge instructions.

Drop Offs can be arranged for multiple types of appointments including sick visits, blood work, surgeries, dentals, etc. Drop Offs are not available for vaccine appointments and other routine wellness services.

Vaccination Requirements

For the safety of all animals in our care, as well as the safety of our staff, we require that all vaccinations be up to date (unless there is a medically approved reason to not vaccinate) before medical procedures (elective surgeries, dentals, nail trims, etc.) are performed.

Payment Policy

We require full payment at the time that services are rendered. Some procedures will require a deposit (i.e. orthopedic surgery, mass removal, etc.). For your convenience, we accept Visa, MasterCard, Discover, Care Credit, and Cash. Checks are no longer accepted.

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